Our Services

Prime Surgical Care Group provides end-to-end support for healthcare facilities seeking reliable medical and laboratory equipment.

Product Sourcing & Supply

We source high-quality surgical instruments, laboratory equipment, hospital beds, and medical appliances from trusted manufacturers worldwide.

Custom Quotations

Receive tailored quotes for single items or bulk orders. Our team reviews your requirements and provides competitive pricing with transparent shipping costs.

Worldwide Shipping & Logistics

Reliable domestic and international shipping with full tracking, professional packing for sensitive medical equipment, and complete documentation.

Equipment Consultation

Our specialists help you select the right products for your facility, ensuring compatibility, compliance, and value for money.

After-Sales Support

Ongoing support after delivery, including guidance on product use, warranty claims assistance, and reorder convenience.

Bulk & Institutional Orders

Special handling and pricing for hospitals, clinics, laboratories, and government tenders.

How to Purchase – Step by Step

1. Browse & Select products.\n2. Add to Cart.\n3. Submit your inquiry with delivery details.\n4. Our Customer Service Agent contacts you.\n5. Receive tracking after dispatch.

Sending Information to Our Agent

When you submit the cart form, all details are sent to our team. You may also email or call us with product names, quantities, delivery address and special requirements.

Frequently Asked Questions

How do I place an order?

Browse products, add items to your cart, fill the delivery information form, and submit. No payment is taken online. Our Customer Service Agent will contact you shortly to confirm details and arrange payment and shipping.

Is payment processed on the website?

No. All products are displayed with prices for reference only. After you submit your inquiry, our agent will provide a formal quotation and secure payment instructions.

How long does shipping take?

Domestic USA shipments typically take 3–7 business days. International delivery times vary by destination and shipping method. Tracking is provided once the shipment is dispatched.

Can I track my shipment?

Yes. Use the tracking number provided in your confirmation email or invoice on our Track Shipment page. You can also use the search box in the footer.

Do you ship internationally?

Yes. We ship worldwide. Customs documentation and clearance support are included. Contact us for destination-specific requirements.

What is your return policy?

Returns are handled on a case-by-case basis for defective or incorrect items. Please contact our Customer Service Agent within 7 days of delivery.

Ready to get started?

Browse our product catalog, add the items you need, and submit your inquiry. Or contact us directly for personalized assistance.